Terms and Conditions

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General information

The following General Terms and Conditions concern the offer and sale of products on the website and its subpage (hereinafter Websites or Webstore), that are owned and maintained by Flow Works GmbH (hereinafter Flow Works), Reichenbachstraße 19, 80469 Munich, Germany. Company registration information: VAT no. DE 143 / 137 / 50109, HRB 160912. Requests for information should be made by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

The customer who uses this Webstore to purchase products or services shall carefully read these General Terms and Conditions before making a purchasing.

Description of the Product

The Product sold in the Webstore is a professional Media Asset Management software, owned and develop by Flow Works GmbH. The software is to be installed and used on NAS devices from the company QNAP.


The Webstore is open 24 hours a day. The Website might temporarily be down for maintenance. You must be 18 years old and have a valid credit card or bank account access to shop in our Webstore. If you are not yet 18 years old, please ask an adult to make the order for you.

The information and the price of the products and services sold in the Webstore are shown on the product page for each product and in the assortment overview on the Webstore homepage.

To purchase products:  1) add the Product to the “Basket” by clicking on “Add to cart”, 2) review order on the “Cart” page. 3) Click “proceed to checkout”, 4) carefully fill in billing and payment information as well as read the General Terms and Conditions. When all information is in place, 5) click on “Place order”.

By submitting an order in our Webstore, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Terms and Conditions and the applicable terms of payment. 

The agreement between Flow Works and the Customer is considered as concluded once the order has been accepted by Flow Works. This acceptance is communicated to the Customer via an order confirmation e-mail containing a reference to these General Terms and Conditions, the order number, the list of purchased products and the total price. Check the confirmation e-mail and in case of any mistake in the order, contact us directly by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

When the purchase is completed, the Customer is able to download the Flow Works software on their QNAP NAS. The Customer then needs to follow the installation manual provided by Flow Works on the Websites to set up the software on the QNAP NAS device. When the installation is completed the software is ready to be used.

Secure payment

We accept major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB etc.), mobile wallet services and local bank payment services (Apple Pay, Google Pay, Giropay, iDEAL, Bancontact, SEPA Direct Debit), and Klarna services (pay later, pay now). Some payment methods are country-specific and therefore not available in all markets. The payment is charged when the purchase is completed.

Payments are processed through Stripe and Klarna. 

The Websites do not store the credit card number of the Customer, but due to the secure communication system of the bank of reference, the Customer can choose to save credit card information to be able to proceed with the purchase without re-entering his/her data for future purchases. The bank of reference uses the SSL protocol to encrypt the transmitted data between its server and the Customer’s browser.


Product prices are inclusive of all taxes and fees. We are registered in Germany and therefore pay VAT according to German law. All prices are in Euros.

30-day Free Trial and the Right of Cancellation

We offer a free 30-day trial for new Customers to enable them to try the software and its functionalities before making a purchase. When the 30-day trial ends, the Customer is not charged with any fees. After purchasing one of the monthly subscription plans the Customer has the right to anytime cancel their subscription. The subscription will be ended at the end of the following full calender month. Thereafter no payments will be charged.

Applicable law and jurisdiction

The sale agreement between the Customer and Flow Works is made in Germany and governed by German law.

Personal data policy

We need the following information when you trade with us: name and e-mail address. We register the personal details which are necessary to deliver the purchase information to you. Personal data is registered with Flow Works and is kept for five years, after which the details are deleted. In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.  We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On the Webstore Store – Flow Works for QNAP/ the company responsible for the data is Flow Works GmbH. You are entitled to be informed about what details about you that we possess. If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data, if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Reichenbachstraße 19, 80469 Munich Germany

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  • Phone: +49 171 2722457


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Terms and Conditions